Frequently asked questions.
** About the accommodations
How do I know that the accommodations meet quality standards?
All our accommodations are professionally managed and meet strict cleaning, maintenance, and equipment checks before each stay.
Are the accommodations fully equipped?
Yes, all accommodations include a fully equipped kitchen, utensils, towels, bed linens, Wi-Fi, and other essentials for a comfortable stay.
Can I choose accommodation with specific features?
Yes, you can use our search filters to find accommodations with terraces, sea views, pet-friendly options, and other amenities.
How do I know that the accommodation will fulfill what was promised?
All our accommodations undergo a quality check before each stay. Additionally, if something does not meet the promised standards, you have 48 hours to file a complaint and receive immediate assistance.
Can I modify or cancel my reservation?
The cancellation policy varies depending on each accommodation. You can review the specific terms before booking or contact our team for more information.
What should I do if I have a problem during my stay?
Our customer support team is available to help you. If any issue arises, contact us as soon as possible so we can provide you with a quick solution.
** Reservations and payments
How can I make a reservation?
You can book directly through our website by selecting the accommodation, choosing the dates, and completing the secure payment.
What are the payment options?
We accept credit and debit cards, bank transfers, and other secure payment methods.
When will my reservation be charged?
The payment is processed at the time of booking but is held for 48 hours after your arrival to ensure the accommodation meets the promised standards.
** Modifications and cancellations
Can I modify the dates of my reservation?
Yes, depending on availability. Contact us as soon as possible to manage the change.
What is the cancellation policy?
Each accommodation has its own cancellation policy. We recommend reviewing it before confirming your booking.
What happens if the accommodation does not meet what was promised?
You have up to 48 hours after your arrival to report it and receive assistance or an alternative solution.
** Contact methods and support
How can I contact Roomers?
You can reach us through the contact form on our website, send us an email, or call us directly.
What should I do if I have a problem during my stay?
Our customer support team is available to resolve any issues. Contact us, and we will assist you immediately.
Does Roomers have 24/7 support?
Yes, we offer emergency support throughout your stay.